This week’s Coffee Break Q&A sees us travel to the tropical Asian business hub of Singapore to speak to our fantastic APAC Global Account Manager, Lucia Tan. Although a relatively new member of staff, Lucia’s proactive outlook and diligent commitment to her work ensured she slotted instantly into the team – and it’s safe to say she has already become a respected member of the Mauve family.
Having commenced her position at Mauve earlier this year, Lucia has brought to the organisation a wealth of valuable experience in the global mobility arena; in her previous roles handling business development and strategic partners at world-renowned relocation firms, Lucia became well-versed in meeting the varied needs of internationally-expanding businesses. Utilising her thorough understanding of the sales cycle and local marketplace in the APAC region, Lucia’s responsibility is to strengthen bonds with our diverse client-base, working to deliver bespoke solutions to existing and prospect clients.
This week, we speak to Lucia to find out the reasons behind her global mobility-focused career path, dream travel destinations, and most importantly, her favourite meal in the celebrated foodie destination of Singapore.
What 3 words would you use to describe your role?
I think I would describe the position as challenging, but as a result it is also incredibly enriching and fulfilling!
Which countries/locations do you get the most enquiries about from clients?
I cover the APAC region, and within that I would say Malaysia, China, Vietnam, Indonesia and Taiwan are the most popular country requests.
What was your background before you came to Mauve?
I came to Mauve from within the Global Mobility Industry. I worked closely with global mobility and HR professionals to manage their international assignees’ relocation requirements – this would include global visa immigration, shipping of personal effects, in-country settlement support, providing consultancy services in both local and expats’ packages and managing the global mobility partners’ network to better understand the current market trends in the industry. These experiences have supported me in my position at Mauve, particularly in explaining the worth of our Value-Added Services.
What made you choose your career path?
I enjoy the continued professional development as I expand on my current knowledge to provide more services to new and existing clients. Moreover, working in Mauve Group not only gives me a chance to learn more, it also enables me to open more windows of opportunities to people who wish to gain overseas working exposure.
What is your biggest achievement to date – personal or professional?
Personally, I always set clear goals, no matter big or small in different stages of life. Being able to achieve or overachieve them gives me the confidence and momentum to continue to do what I set out to do, and I feel this is my biggest achievement to date.
Professionally, being in a sales & client management role, I cannot overemphasize the need to constantly deliver up to or (even better) over and above the client’s expectations. Many find this to be a real challenge and as a result, have shifted career path at a certain stage. I am glad I have remained true to my profession and still have a passion for it – because nothing is more satisfying than making my clients happy with my service, and seeing them come back for more!
If you could pick up a new skill in an instant what would it be?
It would definitely be IT-related or data analytical skills! It is a must-have skill in today’s world, allowing us to predict future behavior, innovate and invent new things.
Singapore is renowned for its food and foodhalls. What’s your favourite local food/cuisine?
I am not a fussy eater and I don’t have a specific favorite local food or cuisine – good food is available at every turn and corner in Singapore, so I really eat according to my mood at the time! But if I had to choose, I see myself eating more “ban mian”. It is a kind of Chinese noodle soup cooked in chicken/pork broth and comes with condiments like minced pork, shitake mushrooms, vegetables, egg, fried onion and ikan billis. Not forgetting some red chilli padis too! It’s really delicious and any visitors to Singapore should definitely search it out.
Where would your ideal travel destination be?
I love travelling and would love to travel beyond Asia. For now, Italy would be a great destination. Travelling in the winter season is a must for me, so that I can escape from the heat in Singapore!
What do you think the future of work/the global mobility industry will be?
Global visa immigration will continue to be the top challenge. It may become easier for people to relocate or travel around for work in the future, but this improvement in accessibility will also mean increased considerations in terms of data security and the evolution of IT.
As the world economy grows, there’s always a need for business expansion or specialised talents. Hence, there are definitely opportunities in the global mobility industry – but gone are the days where expats relocate with a huge shipping budget and generous housing allowances. In the future, there will be an increase in smaller and more fluid moves which will give rise to rapid business expansion.
A huge thank you to Lucia for her contribution to this month’s interesting Coffee Break Q&A – it’s been great to hear your insights! Readers, make sure to keep an eye out for next month’s installment and get in touch via the Contact Form if you have any APAC-specific queries for Lucia.