Mauve is recruiting – Junior Client Manager

Location:

Kenya.

You must currently live in the above country and have the legal right to work there.

As a global company with locations around the world, you can opt to work from home or choose a hybrid approach where we have an office.

Salary:

2,269,574 KES – 2,408,843 KES per annum (grade 3)

Employment and contract type

Full-time and permanent.

Who is Mauve Group, and what do we do?

Mauve Group was established in 1996 with a simple office in Italy. Since then, we have expanded to become a leading, award-winning provider of Employer of Record (EOR) and global employment solutions – powered by Mauve Insight, our all-in-one workforce management platform.

We operate in 150+ countries across seven regions, supporting businesses and organisations across 70+ sectors as they scale internationally and manage their global workforces.

Our mission is to reduce risk, maximise compliance, and enhance employee satisfaction throughout the global HR process.

But that’s not all. Mauve is a people-first community. We understand that our employees are diverse individuals with fulfilling lives beyond work. For those who join us, we offer a range of perks and benefits to support your personal growth and wellbeing – more on these later.

The main purpose of your role

The Junior Client Manager is responsible for the day-to-day management, growth, and retention of Mauve's Tier 4 client accounts.

You’ll also support other Client Managers during absences and collaborate with the Global Client Partner and Client Services teams to ensure a smooth customer experience.

This role offers the opportunity to learn through shadowing experienced Client Managers and develop strong client relationships, grow accounts into higher tiers, identify growth opportunities, and support aftersales queries.

Flexibility is key – you may occasionally work outside standard hours to accommodate client needs across time zones.

What will you be doing as the Junior Client Manager?

• Serve as the primary contact for Tier 4 client accounts
• Develop and maintain long-term client relationships
• Understand client needs and deliver tailored solutions
• Set up services for managed accounts with accuracy and compliance
• Identify upselling and cross-selling opportunities
• Generate referrals and support account growth
• Collaborate with internal teams for seamless service delivery
• Resolve client issues in conjunction with Client Services
• Monitor account performance and provide regular updates
• Conduct client check-ins as per Global Client Partner guidelines
• Represent Mauve at regional events, trade shows, and online forums
• Cover PTO for Client Managers to gain experience with faster-paced accounts
• Track and report client activities using Salesforce
• Maintain Salesforce accuracy and a healthy sales pipeline
• Present regular reports on account status and performance
• Collaborate with Inbound and Outbound teams for smooth handovers
• Provide feedback to marketing via Global Client Partners
• Track individual expenses for budget reporting.

Qualifications

Essential

• Degree educated and minimum 1 year's experience in a client facing B2B role.

Desirable

• Degree in Business Administration, Marketing, Economics, or a related field.

Knowledge and experience

Essential

• Experience working for a global organisation.
• Experience working with CRM systems such as Salesforce and Sage People.
• Demonstrable experience of working in a B2B sales environment or allied service such as business development, client services, or products.

Desirable

• Experience in the professional services sector.
• Experience of successfully managing and growing client accounts.

Skills and attributes

Essential

• Strong IT skills (MS Office)
• Advanced English communication skills (verbal and written)
• Excellent time management and organisational skills
• Commercial awareness
• Presentation skills
• Strong active listening skills
• Ability to think creatively and strategically.

Desirable

• Understanding of consultative selling and negotiation skills.

Personal attributes

• Strong attention to detail, with high standards of accuracy and quality
• Coachable and eager to learn
• Flexible and proactive approach to workload with conflicting deadlines
• Strong team working skills
• Quick learner with an interest in developing new skills
• Positive attitude with strong interpersonal skills
• Confident and adaptable.

Perks and benefits

• Generous annual leave, plus public holidays based on your location
• Extra annual leave for your birthday or an alternative celebration day
• Access to an Employee Assistance Programme (EAP)
• Pension plan with contributions from Mauve Group (where applicable)
• Opportunities for professional growth via Mauve Academy – our learning portal
• Annual training allowance for career development
• Hybrid working environment, with a home setup allowance (where applicable)
• Optical benefits (£155/€180 toward eye tests, glasses, and lenses)
• Exciting opportunities, including domestic/international travel, team meet-ups, and company-wide events.

Apply now

Please direct your cover letter to Joseph Mojume (Global Sales Manager), explaining why you want to work at Mauve Group and how your experience, skills, and qualifications align with the role.

Send your cover letter and CV, both in English, with the job title in the subject line to recruitment@mauvegroup.com.

Good luck!

What’s next?

• Applications close on Monday 1^st December 2025 – first interviews are likely to be held on Monday 8^th December 2025.
• Due to the high volume of applications, we may not be able to respond to everyone. If you haven’t heard from us by Wednesday 10^th December 2025, please consider your application unsuccessful on this occasion.
• We reserve the right to close the job posting early, if we receive a high number of applications.

Data and Privacy Policy

We will only use your personal information with your consent and in accordance with applicable laws. For details, please read our Privacy Policy.

In your cover letter, please indicate if you would like to be considered for future opportunities if not selected for this role. If you do not specify, we will delete your personal information to comply with European law.

Equality & diversity statement

Mauve Group operates in many parts of the world, each with unique cultural identities, and is committed to equality of opportunity and freedom from discrimination.

We accept, respect, and celebrate diverse backgrounds, perspectives, and experiences. By embracing these differences, we drive innovation and business growth.